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Store Policy

Customer Care

We’re here to ensure your shopping experience is smooth, enjoyable, and hassle-free. If you have questions, need assistance, or want to share feedback, our customer care team is always ready to help!

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  1. How to Reach Us

    • Email: Drop us a message at [your email address], and we’ll get back to you within 24-48 hours.

    • Phone: Call us at [your phone number], and our team will assist you during business hours.

    • Live Chat: Visit our website to connect with a representative in real time.

  2. Order Support

    • Need help tracking your order? Our team can provide updates and assist with any delivery-related queries.

    • For issues with damaged or missing items, simply share your unboxing video and order details for a quick resolution.

  3. Feedback and Suggestions

    • Your feedback helps us improve! Whether it’s about our products, services, or website, we’d love to hear your thoughts.

  4. Business Hours
    Our customer care team is available:

    • Monday to Friday: 9:00 AM – 6:00 PM

    • Saturday: 10:00 AM – 2:00 PM

    • Closed on Sundays and public holidays

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We’re committed to making your experience with us exceptional. If there’s anything you need, don’t hesitate to reach out—we’re just a call, email, or chat away! 💬📞📧

Privacy & Safety

We take your privacy and safety seriously. Here’s how we ensure a secure and worry-free shopping experience:

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  1. Data Handling
    All login and payment details are securely managed by trusted third-party services, including Wix.com (our platform provider) and Razorpay (our payment gateway partner). Both comply with industry-standard security measures to safeguard your information.

  2. Secure Payments
    Payment transactions are processed through Razorpay’s encrypted payment gateways, ensuring your data is protected during checkout. We do not store your payment information on our servers.

  3. Customer Information
    Any personal information collected during registration or checkout is used solely to process your orders, provide support, and enhance your shopping experience. We never share your data with unauthorized third parties.

  4. E-commerce Safety
    Our website is built on Wix.com’s secure infrastructure, using HTTPS for all transactions to keep your browsing safe and encrypted.

  5. Cookies and Tracking
    To personalize your experience, our website may use cookies to remember your preferences, enable faster login, and provide relevant content. You can adjust your cookie settings via your browser at any time.

  6. Third-Party Services

    • Razorpay handles all payment processing securely and complies with PCI DSS (Payment Card Industry Data Security Standards).

    • Shipping and delivery updates are managed by our trusted courier partners, ensuring your data is used responsibly and only as necessary for delivery.

  7. Your Rights
    You have full control over your data. If you wish to access, update, or delete your personal information, contact us at any time.

By shopping with us, you agree to the terms outlined in this policy. For any questions or concerns about your privacy and safety, don’t hesitate to reach out to our support team.

Your security is our priority, and we’re here to ensure a safe and enjoyable shopping experience! 🛍️🔒

Payment Methods

- Credit / Debit Cards
- UPI

- Offline Payments

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